Frequently Asked Questions



What is the Privilege Card ? How do I enrol ?

"The Privilege card is a card offered to provide additional benefits for Europcar customers. The card is personal and free of charge. The card carries the Customers Europcar ID Number as well as his/her Contract Number if he/she benefits from contractual conditions. It allows the customer to be instantly recognised throughout the Europcar network and benefit from his/her contractual conditions and client registers to the Ready Service, it gives access to express car pick-up at participating Europcar agencies. The Privilege card may function as a charge card (for corporate customers only) if this feature has been agreed within the conditions of your account creation. For more details on the Privilege card, click here To enrol online, click here. Enrolment brochures are also available at Europcar counters."

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How do I enrol in Europcar's Ready Service ?

"You can fill in our online-application form and return it to Europcar by fax or post. For more details on the Ready Service, click here To enrol online in the Ready Pre-Print Service, click here. To enrol online in the Ready Master Rental Agreement option, click here. Enrolment brochures are also available at Europcar counters."

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How do I get a Europcar ID number ?

"Your Europcar Driver ID is generated on your first rental with Europcar. Please ask the Europcar agent to confirm it to you. You can also find this number on your rental invoice and on your Europcar Privilege card. You may also create your Europcar ID online via the My Europcar section. To see the full range of benefits associated with having a Europcar card please click here."

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What is a Europcar ID Number ?

A Europcar ID number is your Europcar Customer Identification number. It is a unique and personal number allowing access to your rental profile at time of reservation and rental and for registered members receiving the benefits of the Ready Service. Always enter our online booking service with your Europcar ID Number in the "Europcar Members Quick Sign-In" section for instant recognition and faster booking process.

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What is the difference between the Privilege and the Privilege Ready card ?

The Privilege Ready card is dedicated to frequent customers who have provided their means of payment and preferred insurance information and given authority to Europcar to debit their credit card account for each rental. Booking with the ID number printed on this card enables Europcar to prepare the rental agreement prior to the customer's arrival. The Privilege card is for occasional renters who want to be recognised at the counter and benefit from their specific rate conditions, where applicable. The Privilege card is a free service of Europcar.

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What is a promotional code ?

"A unique Europcar number giving access to promotional or discounted rates for a fixed period."

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What is the Ready Service ? How can I benefit from it ?

"Ready Service is a priority counter service, specially designed for frequent business renters of Europcar. The Ready Service option is free. The Ready Service has two service-levels: 1. Ready Service By providing the method of payment that will be used for rentals, and your rental preferences, this ensures that your rental agreements are pre-printed when you arrive at the Europcar Ready lane: you just present your driving licence, sign and go. 2. Ready Service with Master Rental Agreement option Europcar enables you to sign a master rental agreement (MRA) just once, providing the necessary information for your rental, including car rental preferences, insurance and optional coverages and means of payment. When you arrive at the counter you just present your Europcar Ready card and driving licence and off you go with your car keys, doing away with all the paperwork"

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Which Europcar locations offer the Ready Service ?

Please click on this link: Ready Participating Locations.

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Which Europcar stations offer Ready Self Service Terminals ?

Please click on this link: Ready Service Terminals

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